FAQ's

Online shopping

• How to buy at miguelcaballero.com?

-Login to www.miguelcaballero.com

-Use our menu at the top of the page to navigate through the categories or use the search bar to search for a specific product or category.

-Once you choose the product you want to buy, select the size and color (if applicable) and add it to your shopping cart by clicking on the BUY button. You can continue browsing our page and in the same way continue adding other products to your shopping cart.

-Once you have chosen the products you want to buy, go to the shopping cart at the top right and check the summary of the products you are going to buy.

-If you have a Discount Coupon you must enter it at the moment in the link "Enter Discount Coupon".

-After reviewing the products you want to buy, click Finish Purchase.

Afterwards, you must enter your email, fill in your personal information and click on "Delivery Information", then enter the shipping information (address and city) and select the "make payment" option and then select the payment method. You can choose between Pay Pal and Credit Card.

• What is the time and cost of shipping?

Miguelcaballero.com takes your order to the address you want between 12 and 18 business days in Colombia, providing you a coverage in all municipalities of Colombia.

- The delivery will be made at the address indicated at the time of checkout to any responsible and adult person who is at the address at the time of delivery.

- The delivery time for Bogotá is 8 to 10 business days, and from 10 to 16 working days for principal cities and 18 working days for the rest of the country. For other countries, the delivery time will be between 20 and 30 days according to the Location (To check the delivery time for your city or municipality you can consult our coverage matrix below). The delivery period will start counting from the confirmation of the purchase, for payments with Credit Card and Pay Pal must approve the transaction according to the analysis of the data, which may take a business day.

- If your purchase is confirmed before 3p.m. From Monday to Friday, the first business day is the day you make the purchase and from that day will start counting the delivery time.

- If your purchase is confirmed after 3 p.m, the delivery time will start counting from the next business day of confirmation of your purchase.

- If you make a purchase on a Saturday, Sunday or holiday (Colombian Schedule), the delivery time will begin to count from the next business day of confirmation of your purchase.

- If at the moment of receiving your order you notice any newness in the packaging or condition of the same, it must be registered in the field of observations of the transport guide"

• What do I do if I was not at the time of delivery?

- If you are not in order to receive your order and it is an order paid by credit card or PSE, the carrier can leave your product with any person responsible and of legal age who is at the address registered at the time of purchase. If there is no one to receive the product we will make a second delivery attempt on the next business day.

• What do I do if my product is not the one I ordered?

- If you do not receive the product you ordered, please contact our Customer Service department to make your return. It is important that you contact us as soon as you receive it and we will exchange it for the correct article. Remember that the change has no additional cost.

• Does Miguel Caballero make international deliveries?

- Miguel Caballero makes deliveries outside of Colombia according to the table of destinations indicated at the time of registering the shipping address.

• Is it safe to buy Miguel Caballero online store?

- Buy in the Miguel Caballero online store is simple and also very safe. We have a Pay Pal platform, which has high security measures. In addition, the personal information you provide to make your payment is totally confidential.

• Where can I communicate in case my order takes longer than normal to be delivered?

- Write to us at [email protected], if you prefer, please contact our customer service line in Bogotá (571) 3478199 or and we will solve your concerns. You can also communicate with us through our chat on the website, Facebook and / or Twitter.

Payment methods

•             Credit card

In Miguel Caballero we accept national and international credit cards: Visa, MasterCard, American Express, Diners Club.

- The process with our payment system partner, Pay Pal, can take up to 24 hours. If after this time you have not received the confirmation of your purchase contact our customer service area.

• I can not finish the purchase with my card in the online store Why?

- There are different reasons why a payment may be rejected. If you paid by credit card, your application may not be approved for security reasons. It can also be rejected if the total amount is too high for the limit of your purchase. In any case, we recommend contacting your bank.

• Can I make my purchase by phone?

- You can communicate with our Customer Service team to (571) 3478199 and we guide you to make the process of your purchase online.

• If I lost my online purchase invoice and want another What do I have to do?

- You must contact our Customer Service line or send us an email with the order number and in this way within 48 hours we will send you the copy of your invoice.

Offices and Deliveries

• What is the time and cost of shipping?

- Shipping on www.miguelcaballero.com as well as delivery times depends on the city and country where you want to receive your order. When you process your shipping data, select the delivery city and there you will see the delivery time of the product and its tariff.- For orders placed at events such as Hotsale, Blackfriday and Cyberlunes or some other Ecommerce activity, delivery times may increase and you can verify them at the time of purchase.

• How do I track my order?

- To follow up your order you can enter through "My orders" or communicate through the different channels of Customer Service of Miguel Caballero.

• What do I do if I want to change the delivery address or made an error at the time of purchase?

- You must communicate immediately through our Customer Service line at (571) 3478199 or chat (from Monday to Friday from 8 a.m.-5pm Colombian Hour), through our email [email protected] or through our website Www.miguelcaballero.com in the 'Contact Us' form.

• What do I do if I was not at the time of delivery?

- If you are not ready to receive your order, the carrier can leave your product with any person of legal age who is registered at the registered address at the time of purchase. If there is no one to receive the order, a new delivery attempt will be made the next business day. The carrier will make up to 2 attempts of delivery and if it can not make the delivery of the order it will be returned to our warehouses.

• What do I do if my product is not the one I ordered?

- If you do not receive the product you ordered, please contact our Customer Service line at (571) 3478199 or chat (from Monday to Friday from 8 am-5pm Colombian Hour), through our mail [email protected] or through Of our website www.miguelcaballero.com in the 'Contact Us' form.

- We will handle the return of your product and we will change it for the correct article. Remember that the change has no additional cost.

• Does Miguel Caballero make international deliveries?

- Currently miguelcaballero.com makes international deliveries as long as it is in the list of permitted addresses.

• Where can I contact if my order is delayed more than usual?

- You can communicate through our line of Customer Service to (571) 3478199 or chat (during the hours of Monday to Friday from 8 am-5pm Colombian Hour), through our [email protected] Or through our web page www.miguelcaballero.com in the 'Contact Us' form.

Warranties and Repairs

• How much warranty time does Miguel Caballero products have?

- The clothes made by Miguel Caballero have a warranty of 1 year, and the panels of protection 5 years.

• What do I have to do to make the guarantee effective?

- In order to offer a better service and follow-up to your product, you can leave it at the Miguel Caballero store that is closer to you. There, the product will be sent to our repair shop and guarantees and within 15 business days you will have the analysis response. If the purchase was made in a city and / or country where we do not have coverage you must send it to our workshop, the shipping costs will be assumed by Miguel Caballero. The repair and guarantee service is provided at no additional cost.

• How should I deliver the products to Miguel Caballero to make the guarantee effective?

- You must send it to the repair shop and guarantees of Miguel Caballero in good conditions of cleanliness and emptiness. You should check that you do not have any personal items inside the product.

• How is the Miguel Caballero guarantee among the countries where it has stores?

- The Post-Sale service has coverage in all the countries where we are present. If you have a problem with one of our products, you can take it to one of our stores and not necessarily where you bought it.

- If you have any additional concerns, you can write to [email protected] or fill out the contact form and tell us your concern.

• When does the Miguel Caballero guarantee not apply?

- When the defect comes from:

1. Force majeure or the fortuitous event.

2. If you have been involved by a third party

3. Misuse of the product.

4. Do not follow the instructions for use or maintenance indicated on the product.

• When is it not possible to repair a Miguel Caballero product?

or when:

- 1. Has been intervened by a third party.

- 2. The deterioration is such that 4 or more pieces have to be changed or intervened

- 3. When the times after the warranty expired and when we do not have the supplies available to do so.

Returns & Exchanges

• Can I change a product?

- Changes are subject to availability of the sizes and colors of the selected reference. If there is no product, you can change it for any other in miguelcaballero.com of equal or greater value. If the product you want is of greater value, we will send you a voucher for you to use again and pay the excess with another means of payment at the time of purchase. For more information you can contact our customer service lines.

• How much time do I have to return or change a product?

- To make a change of a product purchased through miguelcaballero.com or exercise your right of withdrawal and receive your money back you have up to 5 business days after receiving your purchase.

• What do I have to do to change or return a product?

- If you wish to make the change through miguelcaballero.com within 5 days after receiving the product, you must contact the Customer Service area at (571) 3478199 or chat (during the hours of Monday to Friday From 8 am-5pm Colombian Hour), through our mail [email protected] or through our website www.patprimo.com in the 'Contact Us' form.

- If you prefer to make the change in store you must approach one of our stores, fulfilling the requirements corresponding to our exchange policies, these are: presenting the purchase invoice and certificate of the person who made the purchase, you can make your change directly. Keep in mind that the garments must be in perfect condition and with their respective labels. One of our sales consultants will help you in the process.

• Can I request a refund of my order?

- According to the right of withdrawal established by law 1480 of 2011 art. 47, the maximum term to exercise this right, is 5 working days counted from the delivery of the product. The product must be returned in the same conditions in which you received it, if the product does not meet the established conditions, the return will not be accepted.

- To manage the return of your product you must communicate with the Customer Service line at (571) 3478199 or chat (during the hours of Monday to Friday from 8 am-5pm Colombian Hour), through our mail [email protected] or Through our website www.miguelcaballero.com in the 'Contact Us' form.

• If I want to change my product for another and the one I want costs less, do I get the money back?

- We do not refund your surplus of your money, we will send you a bonus with the surplus for you to use in the next purchase.